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Tips for dealing with demanding customers

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Thanks to all who participated in the ManageFlitter #SocialROI Twitter Chat on Tuesday, 29nd January 2019.

Madalyn Sklar hosted a Twitter Chat with Warwick Brown around the topic of “Tips for dealing with demanding customers”.

Details of our next Twitter Chat:

Guest:
Jennifer Quinn

Date & Time: Tuesday, 5th February 2019, 5.00pm EST
Channel: #SocialROI Chat

Click here for more information about our Twitter Chats.

Below is a curated version of the Twitter Chat with Warwick Brown.

From ManageFlitter's CEO, Kevin Garber:

  1. How does ManageFlitter deal with demanding customers?

Guest Questions:

  1. Do we need to be our client's friend in order to provide good professional advice?
  2. When establishing a relationship with a client, what questions might you ask?
  3. Deflecting attention can be an effective way of dealing with difficult clients. When is answering a question with a question a good idea?
  4. Are there different strategies we should employ when video conferencing with a difficult client, compared to when we meet with them face to face?
  5. Keeping a positive mindset is key when dealing with a difficult client. What tips do you have for remaining positive in the context of providing social media support?
  6. Sometimes sharing the problem can look like facing defeat. Are there benefits of letting your manager know you are having difficulties with a client? What are they?
  7. How do you gracefully part ways with a client?
From MF CEO Question:

CEO Answers

Guest Questions:

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We hope the above has provided some useful information.
Join our next #SocialROI Chat next week on
Tuesday, 5th February 2019, 5.00pm EST.

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