In Episode 88 we discuss the latest tech news including:
- Tesla is now worth more than Ford and General Motors.
- This years best and worst April Fools pranks from the tech industry.
We also interview Michel Feaster, Co-Founder & CEO of Usermind – a customer engagement hub that allows you to integrate customer data and orchestrate actions to deliver a world-class customer experience.
- How Usermind helps enterprise companies connect disconnected systems to enable better customer experiences.
- The long term benefits – to companies and customers – of a shift towards subscription based businesses.
- How customer expectations shift generationally and why companies need to transform and embrace the challenge.
- Michel’s journey to becoming a Founder & her experience working with Ben Horowitz.
- The importance of mentors and the positive impact they’ve had on Michel’s career.
- What it’s like to be a female founder.
- How and why women struggle with fear and imposter syndrome.
- Are we becoming too comfortable with failure?
- The myth of success being limited to Silicon Valley and why we need a 2nd Silicon Valley.
The hosts of this Podcast are:
- Kevin Garber (CEO of ManageFlitter)
- Kate Frappell (Design Lead at ManageFlitter)
- Josephine Pinto (Business Operations Manager at ManageFlitter)
The other thing I think companies have to keep an eye is that the generational expectations are shifting in a dramatic way. The millennials expect all channels to work. They expect to be able to shift channels on demand and their patience level is so much less. I guess I’m a GenX and even I’m impatient. My Mum will go and stand in line at a store. I will never stand in a line and a millennial not only won’t stand in a line, but if it’s not available online they’re not going to buy it.
Subscription businesses focus on lifetime value. You know the theory behind a subscription business is that you make all your money over time with a customer. You want to overinvest up front because if you can retain a customer for another year, 2 years, 3 years it’s actually disproportionately valuable.